Empathy

We respect the dignity of all individuals and ensure that they are treated equitably. We make reasonable accommodations to enable the full participation in the appeal process of every affected person.

Professionalism

We believe that the contribution of qualified and motivated individuals is essential to promoting the achievement of our mission. We work together, within the laws of Canada, in a spirit of collegiality, acting with courtesy, respect and patience towards the people that we serve and towards each other.

Transparency

We are committed to openness, integrity and accountability in the performance of our duties. We have clear and measurable service standards against which we continuously monitor our performance.