Office of the Commissioner of Review Tribunals
www.reviewtribunals.gc.ca
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Review Tribunals
for Canada Pension Plan and Old Age Security appeals
Toll-free: 1-800-363-0076 (in Canada and USA)
TTY: 1-866-203-7625 (in Canada and USA)
Statement of Vision, Mission and Values
Vision
We will excel in everything we do and will deal fairly, simply and quickly with everyone. Through innovation and flexibility, we will be a leading-edge administrative tribunal and a creative partner in building the future of the Canada Pension Plan and Old Age Security system.
Mission
The Office of the Commissioner of Review Tribunals is an administrative tribunal established by the Parliament of Canada. Our mission, on behalf of Canadians, is to resolve appeals under the Canada Pension Plan and Old Age Security Act fairly, efficiently and in accordance with the law.
Values
Empathy
We respect the dignity of all individuals and ensure that they are treated equitably. We make reasonable accommodations to enable the full participation in the appeal process of every affected person.
Professionalism
We believe that the contribution of qualified and motivated individuals is essential to promoting the achievement of our mission. We work together, within the laws of Canada, in a spirit of collegiality, acting with courtesy, respect and patience towards the people that we serve and towards each other.
Transparency
We are committed to openness, integrity and accountability in the performance of our duties. We have clear and measurable service standards against which we continuously monitor our performance.
Your Best Shot
Order our free video to help you get ready for your appeal.
