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Canada Pension Plan / Old Age Security Review Tribunals - Annual Report 1998-1999

Table of Contents

(Tables and charts are indicated in italics)

Letter to the Minister
Mission Statement
Office of the Commissioner

Section I

Major Achievements  

1. More Hearings Held
2. Better Training for Panel Members
3. Enhanced Staff Cohesion and Morale
4. Improved "Throughput" Time
5. Greater External Communications
6. Increased Resources for Panel Members

Section II

Mandate and Operations  

1. Who We Are
   The Commissioner and Deputy Commissioner
   Organization Chart
   Panel Members
   Panel Members by Category and Province
   Employment Equity in Panel Membership
   Panel Members by Category and Sex
   The OCRT Staff
2. What We Do
3. Fairness and Impartiality
   Code of Conduct for Panel Members
4. The Hearings
   Reasons For Appeals
   Appeals by Benefit Type
   Case Workload and Results of Appeals
   Appeals to Tribunals 1992/ 93 to 1998/ 99
   Appeals to Tribunals 1997/ 98 and 1998/ 99
   Appeals Received and Hearings Held by Month
   Hearings by Outcome 1997/ 98 and 1998/ 99
5. Appeals of OCRT Decisions
   Appeals of OCRT Decisions to the PAB
   OCRT Decisions Appealed to PAB by Minister
6. Resources
   Expenditures, Year End, March 31, 1999

Section III

Progress Reports by Operating Units

Legal Services
Operations
Professional Development and Information Services
Management Services
Appointments and Members Secretariat

Section IV

Current Issues and the Way Ahead