You may contact the OCRT in any of the following ways. If you are contacting us about an appeal, please include your name, address and telephone number in any correspondence. When sending us information by mail, please include your Social Insurance Number (SIN).
The OCRT invites your comments or questions about our web site or services. In the case of complaints, we follow a formal procedures (for more information, see OCRT Complaints Procedures). If you have questions or would like to give us feedback, please use one of the following forms:
Office of the Commissioner of Review Tribunals (CPP/OAS)
P.O. Box 8250, Station "T"
Ottawa, ON K1G 5S5
1-800-363-0076
Free of charge in Canada and USA
Outside of Canada and USA, call collect
1-613-946-0320
7:00 a.m. to 6:00 p.m. Eastern Time - Monday to Thursday
7:00 a.m. to 5:00 p.m. Eastern Time - Friday
When calling, please have your Social Insurance Number (SIN) ready.
1-866-203-7625
Free of charge in Canada and USA
Outside of Canada and USA, call collect
1-613-954-5178
7:30 a.m. to 5 p.m. Eastern Time
1-866-263-7918
Free of charge in Canada and USA
Outside of Canada and USA, call collect
7:30 a.m. to 5 p.m. Eastern Time
We recommend that you do not include your Social Insurance Number (SIN) in any electronic correspondence. You may include your Appeal number which is located in the top right corner of all correspondence from our office.
If you have filed an appeal, the name of your Client Service Officer is on the letter we sent to tell you of your hearing date. To speak to your Client Service Officer directly, call the OCRT telephone number given above and ask for them by name.